At GolfPro Sales Shop, we’re committed to delivering tour-grade golf equipment to players worldwide while providing transparent shipping and hassle-free returns. Whether you’re upgrading your driver or perfecting your short game with new wedges, our policies are designed with your convenience in mind.

Shipping Information

Order Processing & Delivery Timelines

We know you’re eager to get your new golf equipment in hand. Here’s what to expect:

  • Order Processing: 1-2 business days (excluding weekends/holidays)
  • Standard Shipping: Via DHL or FedEx (10-15 business days after shipping) – $12.95
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after shipping)

Note: Delivery to Asia and certain remote areas may not be available.

Our Straightforward Returns Process

While we’re confident in our tour-quality equipment, we understand that sometimes a club might not be the perfect match for your swing. Our 15-day return window gives you time to ensure your purchase meets your expectations.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original, unused condition
  • All original packaging and tags must be included
  • Request must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Gloves (personal hygiene considerations)
  • Grips (once installed or removed from packaging)
  • Custom or personalized items (unless defective)

Step-by-Step Return Process

  1. Initiate Your Return: Email [email protected] within 15 days with:
    • Order number
    • Product name
    • Reason for return
    • Preferred resolution (refund/exchange)
  2. Wait for Approval: Our team will send return instructions within 2 business days
  3. Package Securely: Use original packaging with all accessories
  4. Ship Your Return: Send to our Louisville warehouse (address provided in instructions)
  5. Receive Resolution: We’ll process your refund or exchange after inspection

Refund & Exchange Details

Shipping Costs

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We cover all costs for damaged/defective items

Refund Processing

Once we receive your return:

  • Processing Time: 5-7 business days
  • Payment Methods:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
    • PayPal: 1-3 business days after processing

Note: Your financial institution may require additional processing time.

Exchanges

To exchange an item:

  • Follow standard return process
  • Clearly request an exchange and specify replacement item
  • Price differences will be refunded or charged accordingly

Damaged or Defective Equipment

If your item arrives damaged:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage
  3. We’ll arrange replacement/refund and cover all shipping

Return Shipping Address

All returns should be sent to:

GolfPro Sales Shop Returns
613 Radford Street
Louisville, US 40229

For any questions about our shipping or returns policies, our customer service team is ready to assist at [email protected].

At GolfPro Sales Shop, we’re not just selling golf equipment – we’re helping players at all levels find the perfect tools to elevate their game. Our policies reflect this commitment to your satisfaction.