Welcome to GolfPro Sales Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium golf equipment, shipping policies, and customer service. Whether you’re a seasoned pro or just starting your golf journey, this guide will help you navigate your shopping experience with us.
About GolfPro Sales Shop
Who is GolfPro Sales Shop’s target customer?
Our store caters to serious golfers at all skill levels who value premium equipment and reliable service. Whether you’re:
- Upgrading individual clubs or your complete set
- Looking for tour-quality equipment
- Needing fast, international shipping
- Seeking professional-grade gear without pro-shop prices
Product Questions
What types of golf equipment do you sell?
We specialize in comprehensive golf equipment including:
- Drivers and Fairway Woods
- Complete iron sets (6pc and 8pc) and Individual Irons
- Hybrids and Wedges
- Putters (including Tour Putters)
- Shafts, Grips, and Headcovers
- Golf Gloves
- GPS/Rangefinders
How do I know which clubs are right for my game?
While we can’t provide in-person fittings, our product descriptions include detailed specifications about loft, flex, and club composition. For personalized recommendations, email our customer service team at [email protected] with your handicap, swing speed, and current equipment.
Do you sell complete golf sets for beginners?
While we specialize in individual components and premium sets, our 6pc and 8pc iron sets combined with our other offerings allow you to build a complete set tailored to your needs. This modular approach ensures each club matches your playing style.
Shipping & Delivery
Where do you ship?
We ship worldwide to most locations except some remote areas in Asia and other isolated regions. Our Louisville, KY warehouse ensures fast processing for all international orders.
What are my shipping options?
We offer two premium shipping methods:
- Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with full tracking
- Free Shipping (orders over $50): 15-25 day delivery via EMS with tracking
Why does free shipping take longer?
Our free shipping uses EMS (rather than premium carriers) to keep costs down while maintaining reliability. This allows us to offer free shipping on qualifying orders while still providing tracking and insurance.
Can I upgrade my shipping after ordering?
Yes! Contact us at [email protected] within 24 hours of ordering and we’ll arrange expedited shipping for the price difference.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers. PayPal transactions are handled entirely by PayPal’s secure system.
Do you charge sales tax?
We only charge applicable sales tax for orders shipped to Kentucky. International customers are responsible for any customs fees or import taxes in their country.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging with all tags attached. Shipping costs are non-refundable, and return shipping is the customer’s responsibility.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and a RMA number. Returns without authorization may be refused.
What if my item arrives damaged?
All shipments are insured. If your equipment arrives damaged, contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a replacement or refund.
Customer Service
How can I contact customer service?
Our Louisville-based team is available via email at [email protected]. We typically respond within 24 hours on business days.
Do you offer any warranties on your products?
All our equipment comes with the manufacturer’s original warranty. Please retain your proof of purchase for warranty claims. We’re happy to assist with any warranty issues that may arise.
Can I visit your physical location?
Our headquarters at 613 Radford Street, Louisville, KY is primarily a distribution center. For the best shopping experience with our full product range, we recommend visiting our website at www.golfproclubs.com.
Didn’t find your question here? Our customer service team is always ready to help at [email protected]. At GolfPro Sales Shop, we’re committed to helping you elevate your game with premium equipment and outstanding service.